At g9game, your personal data is treated with the highest level of care and discretion. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and the rights you hold as a registered player on the g9game platform.
Six core principles that underpin every data decision we make at g9game. These commitments apply to every player in Karachi, Lahore, Islamabad, and across Pakistan.
All data transmitted between your device and the g9game platform is protected by TLS/SSL encryption. Whether you are depositing via JazzCash from Lahore or checking your PSL bet slip from Karachi, your session is fully secured end to end.
g9game does not sell, rent, or trade your personal information to third-party marketers or data brokers — full stop. The data you share with g9game stays within g9game and its regulated service partners only.
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting our support team. g9game will process all verified data requests within 30 days of receipt.
g9game collects only the data that is strictly necessary for account operation, identity verification, and regulatory compliance. We do not collect data speculatively or for purposes beyond what is described in this policy.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by our international gaming licence obligations. When data is no longer needed, it is securely deleted or anonymised.
In the unlikely event of a data security breach affecting your personal information, g9game will notify affected players promptly and take all necessary remediation steps in accordance with our licence obligations and applicable data protection standards.
This Privacy Policy ("Policy") describes how g9game ("g9game", "we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who access the g9game website at g9game.app. By registering an account or using any part of the g9game platform, you acknowledge that you have read and understood this Policy in full. If you have questions at any point, please reach out to us at [email protected].
g9game is an online cricket betting and casino platform operating under an international gaming licence and serving players primarily in Pakistan. The platform offers sports betting — with a particular focus on Pakistan Super League (PSL) and international cricket markets — as well as live dealer casino games, slot titles, and crash games accessible at g9game.app.
For all matters relating to this Privacy Policy, g9game acts as the data controller — meaning we are the entity that determines the purposes and means by which your personal data is processed. Where we engage third-party service providers (such as payment processors or identity verification partners), those parties act as data processors operating under our instructions and under contractual data protection obligations.
Our designated point of contact for data protection matters is our support team, reachable at [email protected].
g9game collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of our website, and from regulated third parties as part of our identity and fraud-prevention obligations. The categories of data we collect are set out below.
g9game does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data — except where age or responsible gaming circumstances require us to record and act upon information you voluntarily disclose about your gambling behaviour.
g9game processes your personal data only for the specific purposes listed below. We do not use your data in ways that are incompatible with the purposes for which it was originally collected.
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Registration data, device data | Contract |
| Age and identity verification (KYC) | KYC documents, registration data | Legal obligation |
| Processing deposits and withdrawals | Financial transaction data, KYC data | Contract |
| Fraud prevention and AML monitoring | Transaction data, device data, activity data | Legal obligation / Legitimate interest |
| Customer support delivery | Communications data, account data | Contract |
| Responsible gaming monitoring | Gaming activity, self-exclusion records | Legal obligation |
| Sending promotional communications | Email, phone, preferences | Consent |
| Platform improvement and analytics | Technical data, anonymised activity data | Legitimate interest |
| Regulatory reporting | Account, financial, and activity data | Legal obligation |
g9game processes your personal data under one or more of the following legal bases, consistent with internationally recognised data protection standards:
g9game does not sell your personal data to third parties. We may share your data with the following categories of recipient, strictly on a need-to-know basis and under appropriate contractual protections:
To process your deposits and withdrawals, g9game shares relevant financial and identity data with regulated payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processing partners. These providers are subject to their own regulatory obligations and data security requirements.
g9game uses regulated third-party KYC and identity verification services to confirm player identities and conduct age verification. These providers receive the identity documents and data necessary to perform the verification and are contractually prohibited from using that data for any other purpose.
g9game may disclose personal data to regulatory authorities, gaming licence bodies, financial intelligence units, or law enforcement agencies where required to do so by law, court order, or regulatory direction. We will not disclose more information than is legally required in such circumstances.
g9game engages cloud hosting, cybersecurity, and software development partners who may have limited access to personal data as part of their service delivery. All such partners operate under data processing agreements that restrict their use of personal data to the specific services they provide to g9game.
Where you play games provided by third-party studios (such as slot providers or live casino operators), anonymised session data may be shared with those studios for game performance analytics. No personally identifiable information is shared with game providers beyond what is technically necessary to deliver the game session.
Important: In all cases where g9game shares personal data with third parties, we ensure that appropriate contractual safeguards are in place. g9game remains responsible for ensuring that your data is handled lawfully by all parties who receive it on our behalf.
g9game uses cookies and similar tracking technologies on its website to deliver a functional, secure, and personalised player experience. The following categories of cookies are in use on the g9game platform:
These cookies are essential for the platform to function correctly. They maintain your login session, remember your language preference, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without disrupting core platform functionality.
g9game uses analytics tools to understand how players interact with the platform — which pages are visited most frequently, where navigation difficulties arise, and how betting features are used. This data is collected in aggregated, anonymised form and is used solely to improve the g9game experience. You may opt out of analytics cookies via the cookie consent banner displayed on your first visit.
Functional cookies remember your preferences — such as your preferred deposit method (JazzCash, EasyPaisa, or bank transfer), display settings, and notification configurations — so that you do not need to re-enter them on every visit.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain categories of cookies may limit the functionality available to you on the g9game platform. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.
g9game retains personal data for as long as is necessary to fulfil the purposes outlined in this Policy or as required by our regulatory and legal obligations. The following general retention periods apply:
On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
As a registered player on the g9game platform, you hold the following data subject rights. To exercise any of these rights, please contact our support team at [email protected] with your request. g9game will respond within thirty (30) days of receipt of a verified request.
g9game will not charge a fee for processing data subject requests in normal circumstances. Where requests are manifestly unfounded or excessive, g9game reserves the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided to the requester.
The g9game platform is strictly intended for adults aged 21 years and over. g9game does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and g9game employs automated age-screening tools as part of its onboarding flow.
If g9game becomes aware — through its own checks, through a report from a third party, or through a parental notification — that personal data has been collected from an individual under the age of 21, the following actions will be taken immediately:
If you believe a minor has registered on the g9game platform, please report this immediately to [email protected]. g9game takes underage gambling prevention with the utmost seriousness.
Parental controls: We strongly encourage parents and guardians to make use of internet filtering and parental control software to prevent underage access to online gambling services. For guidance on available tools, please visit our Responsible Gaming page.
g9game implements a comprehensive, multi-layered approach to data security. The technical and organisational measures we have in place to protect your personal data include:
Despite these measures, no online platform can guarantee absolute security. Players are strongly encouraged to use strong, unique passwords for their g9game accounts and to enable two-factor authentication where available.
g9game operates under an international gaming licence, and its technical infrastructure — including cloud servers, KYC verification systems, and payment processing networks — may be located in jurisdictions outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than the country in which you reside.
Where such international transfers occur, g9game ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that provided under the terms of this Policy. Safeguards used by g9game for international transfers include:
By using the g9game platform, you acknowledge and consent to the transfer of your personal data to these international locations under the protections described above.
g9game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our gaming licence requirements. The most current version of this Policy will always be accessible at g9game.app/privacy-policy, and the "Last updated" date at the top of this page will be revised accordingly.
Where a change to this Policy is material — meaning it significantly affects the way we collect or use your personal data — g9game will provide advance notice to registered players via the email address associated with your account, or via a prominent notice on the platform homepage. Your continued use of the g9game platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
If you do not agree with any changes made to this Policy, you should immediately cease use of the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or g9game's handling of your personal data, please contact our dedicated data protection support team. We aim to respond to all privacy-related enquiries within five (5) business days.
g9game Data Protection Support
Email: [email protected]
Available 24 hours a day, 7 days a week — including PSL match days and Pakistani public holidays.
If you are not satisfied with g9game's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction, or to the regulatory body overseeing g9game's international gaming licence.
Now that you understand how g9game protects your personal information, join millions of Pakistani players who trust us with their cricket betting and casino experience — safe, secure, and in PKR.
🔞 21+ only. Please gamble responsibly. Full terms apply.